Our services in detail
From the moment you step through our doors, our team is dedicated to anticipating your needs and exceeding your expectations.
Lifestyle management
24-hour concierge and reception
Our multilingual concierge team operates around the clock, seven days a week, ensuring that assistance is always just a phone call or lobby visit away. Whether you need a last-minute restaurant reservation at a Michelin-starred establishment, theatre tickets, airport limousine transfers or help coordinating a private event, our concierge professionals handle every request with discretion and efficiency.
The reception desk also manages all parcel deliveries, dry-cleaning drop-offs and visitor registration, so you never have to worry about missed packages or unexpected guests. For penthouse residents, a dedicated personal butler is available to manage your household schedule, coordinate staff and oversee bespoke requests.
- Restaurant and entertainment bookings
- Airport and chauffeur arrangements
- Parcel and dry-cleaning management
- Private event coordination
Impeccable standards
Housekeeping and laundry
Our trained housekeeping team maintains the highest standards of cleanliness and hygiene throughout your residence. Depending on your plan, housekeeping visits range from bi-weekly to daily, and each session includes thorough vacuuming, surface sanitisation, bathroom deep-cleaning, bed linen changes and kitchen tidying.
A premium laundry and ironing service is also available on request. Simply leave your garments in the provided laundry bag by your front door before 9:00 am, and they will be returned freshly laundered and pressed by 6:00 pm the same day. Specialist garment care — including silk, cashmere and leather — can be arranged through our concierge at preferential rates with our partner dry-cleaners.
- Scheduled deep-cleaning sessions
- Same-day laundry and ironing
- Eco-friendly cleaning products
Health and wellness
Fitness centre and wellness facilities
The Charisma Apartments fitness centre spans over 3,000 square feet and is equipped with the latest Technogym cardio machines, a comprehensive free-weight area, a dedicated stretching and yoga studio and a functional training zone. Personal training sessions with certified coaches can be booked through the concierge at preferential resident rates.
After your workout, unwind in our steam room, infrared sauna or vitality pool. The rooftop infinity pool — heated year-round — offers a breathtaking panorama of Victoria Harbour and is surrounded by sun loungers, cabanas and a poolside refreshment bar staffed during weekends and public holidays.
- Technogym equipment and yoga studio
- Steam room, sauna and vitality pool
- Heated rooftop infinity pool
- Personal training at resident rates
Building amenities at a glance
Beyond the core services, every resident benefits from an extensive suite of shared amenities designed to enhance daily life.
24-hour security
CCTV surveillance, manned security patrols and biometric access control at every entry point ensure your safety and peace of mind at all hours.
Smart home technology
Control lighting, climate, blinds and entertainment systems from a single app. Voice-activated assistants and keyless smart locks come standard in every unit.
Private cinema room
A 20-seat cinema with Dolby Atmos surround sound and 4K laser projection, available for private screenings, sports events and gaming sessions.
Residents' lounge and bar
An elegant social space for networking, casual drinks or private gatherings, complete with a curated wine selection and weekly themed events.
Children's play area
A safe, supervised indoor play zone with age-appropriate equipment and a creative arts corner, giving families peace of mind and children hours of fun.
High-speed fibre internet
Symmetrical 2 Gbps fibre connectivity is included in every apartment, with mesh Wi-Fi coverage ensuring seamless streaming, video calls and remote work.
Maintenance and property care
Our in-house facilities management team ensures that every aspect of the building and your apartment remains in flawless condition.
Responsive repairs and preventive care
Residents can submit maintenance requests via our mobile app or the concierge desk at any time. Non-urgent requests are addressed within 24 hours, while emergency repairs — such as plumbing leaks or electrical faults — receive an immediate response from our on-site engineering team. We also run a comprehensive preventive maintenance programme that includes quarterly HVAC servicing, annual appliance inspections and regular pest control treatments.
Common areas, including lobbies, corridors, lift cars and the car park, are cleaned and maintained daily to the highest hospitality standards. Landscaping of the sky gardens and ground-level greenery is managed by a specialist horticultural team who ensure lush, vibrant planting throughout the year.
- 24-hour emergency repair response
- Quarterly HVAC and appliance servicing
- Mobile app for request tracking
- Professional landscaping and pest control
Ready to elevate your lifestyle?
Schedule a private viewing of our luxury apartments and discover the Charisma Apartments difference for yourself.
Book a viewing